Policies and Procedures

 

Policies and Procedures

As owners of Olympic Getaways, we want your visit to be as carefree as possible, starting with your reservation. That’s why we created this detailed policy statement. Your payment of the reservation fee constitutes agreement to these Policies and Procedures. We highly recommend reading all of the following information to avoid any confusion or misunderstanding.  If you have questions or if we can be of assistance in any way, please give us a call.

Your Vacation Rental
Heat, refrigerator, stove, microwave, dishwasher, toaster, coffee maker and grinder, washer and dryer, basic cookware and tableware, flat screen TV, smoke and CO2 detectors, bed linens, pillows, towels, washcloths, bath mats, along with a starter supply of bath soap, dish soap, laundry detergent, and paper goods, are included. Some additional household supplies may be left for your convenience. Feel free to use what you need and leave the rest.

Items that are typically NOT SUPPLIED include cribs, charcoal, firewood, and groceries.

Smoking is not permitted inside the home.

Reservations
Reservations may be booked up to one year in advance. Reservations that bracket two seasons will be prorated between the two rates. Christmas, New Years and Thanksgiving require a four night minimum stay. A $75.00 nonrefundable reservation fee is collected at time of booking to be credited towards total package price.This reservation fee is nonrefundable if you do not rent the home. We will send a confirmation letter to you upon receipt of the reservation fee. The confirmation will include your rental dates, total price, directions to the home  and the combination to a lock-box which contains your entry key.

Payment and Cancellations

We accept payment by credit card, check, or PayPal. Fifty percent (50%) is due ninety (90) days before your arrival. (Your reservation fee is credited towards this 50%.) Cancellations from this time forward are subject to a fifty percent (50%) charge, due to difficulty in acquiring new guests. The remainder is due thirty (30) days prior to your arrival date. If you cancel thereafter, there is no refund unless we are able to rent the home for your dates, in which case you will receive a 50% refund. For reservations made fewer than thirty (30) days prior to check-in, full payment is due immediately.For trip insurance, visit www.insuremytrip.com

Trash/Recycling Removal
All trash and recycling is removed at least every fourth day of your stay. Please do not allow outside containers to overflow, to prevent bear, cougar and other animal problems.

Maintenance
We do everything possible to keep our homes in good working order. However, it is impossible to guarantee that all appliances, hot tub, heaters, etc. will be in working order 100% of the time. We do guarantee to correct all deficiencies as soon as possible during normal business hours.  There will be no refunds or adjustments. Please report any onsite problems to us right away. We reserve the right to perform scheduled minor exterior maintenance and/or emergency interior maintenance during your stay with or without notice to you; however, in the event maintenance must be performed we will do our best to do so without inconvenience to you. Please do not wait until you arrive back home to inform us of problems.

Hot-Tub/Lake
Please remember that certain inherent risks are assumed with the use of a hot-tub, lake swimming, and water recreation in general. It is the responsibility of the registered guest to inform anyone using these facilities during the term of the stay of the potential hazards. Life jackets should be worn at all times when using watercraft, including paddleboards, and we can assume no responsibility for accidents.

All hot-tubs are sanitized and replenished with chemicals prior to your arrival and as needed during your visit. Hot tub covers are for insulation purposes only and are not designed to support weight. Do not stand or sit on hot tub covers; they will break and you will be charged for replacement. If you have small children, we recommend that you lock the spa cover after each use.

Pets
Some pets may be allowed with prior consent. A daily per-pet fee of $10.00 will be charged, and guests will be charged for any and all damages. Although not common, cougars and wild animals have been spotted in the area. Do not leave animals unattended outside.
Large Groups and Receptions

Please be aware that while we allow quiet receptions, noise levels that disturb the peaceful quality of the neighborhood and lake will not be tolerated, and the number of people staying overnight may not exceed the number for which you have reserved.

Check-in
Check- in time is 4:00 pm or later, although it may be possible to drop off your things while we are still cleaning, with prior approval. To ensure that you will have access when you arrive, we will provide you with the combination to a lock box which contains your entry key. This lock-box is located on the covered door of the home.

Check-out
We are sorry you have to leave at all; however, we must strictly enforce an 11am check-out to allow time to prepare the home for the next reservation. At the home you will find a simple check-out list; we appreciate your adherence to this guidance.

Telephone Service
Most cell phones get very good coverage from this home. There is no land line…

Mail
There is no US mail service. However, UPS and FedEx can both deliver to the home.

Lost and Found
If you find you have left something behind, call our office and we will try to locate the missing item(s).

Television and Internet
Satellite TV is provided for your entertainment pleasure. There are internet and Wi-Fi at The Leland Lake House. There is no internet at Sunrise Cottage.

Thank You
Last but not least, please sign our guest book located at the home. Let us know what you think, what fun events you attended or any suggestions that you might have. We have a suggestion box at the home and always love to hear new ideas, as well as ways we can improve your next visit. We appreciate your patronage very much and hope you will want to visit over and over again.  You might want to check out the local newspaper on-line.  There is a lot to do in the area and we hope that you will have an enjoyable stay.